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Zomato, McDonald’s fined Rs 1 lakh for delivering non-veg in place of veg

Online food ordering and delivery platform Zomato on Friday said the Jodhpur District Consumer Disputes Redressal Forum has imposed a fine of Rs 1 lakh on it and McDonald’s restaurant for alleged improper delivery of non-vegetarian food. instead of vegetarian food. order.

The company is in the process of filing an appeal against the order, Zomato said in a regulatory filing.

The Jodhpur District (II) Consumer Disputes Redressal Forum imposed a monetary penalty of Rs 1 lakh for violation of the Consumer Protection Act, 2019 on Zomato and McDonald’s, the partner restaurant whose food was delivered through him, and awarded Rs 5,000 as litigation cost. , he said.

“Both the monetary penalty and the cost of litigation will be borne jointly and severally by Zomato and McDonald’s,” he added.

Further, Zomato said it “is in the process of filing an appeal against the said order and based on the advice of its external advisors, Zomato believes it has a good case on merits.”

“The current litigation concerns an alleged improper delivery of non-vegetarian foods in lieu of vegetarian foods,” the company said.

The terms of service governing Zomato’s relationship with the customer clarify that Zomato is merely a facilitator for the sale of food and the partner restaurant is responsible for any deficiency in service, incorrect delivery of order/mismatch of orders and quality, it added. .

“The order failed to appreciate the distinction of liability and imposed joint and several monetary penalty on Zomato and McDonald’s under the relevant provisions of the Consumer Protection Act, 2019,” the company said, adding that the order has no financial, operational or any other material effect. another kind of impact on him.

(Only the title and image of this report may have been modified by Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)

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